Should you have any questions not answered here on this page, do not hesitate to contact us at email@example.com or +43.1.96 11 960.77.
Where do I find the best rates and offers?
Best rates and offers are always available on our own website.
How can I book?
The easiest way to book with us is here on on our website. You will receive an immediate booking confirmation.
You can also book by email at firstname.lastname@example.org or phone +43.1.96 11 960.77. Our reservations headoffice is located in Vienna, Austria.
Are there any special offers or packages?
You will find our current packages here. We can also offer you individually arranged packages. Whether you are a family, adventurous, sportive or laid back, we will always find the perfect arrangement for you. Contact us at email@example.com or +43.1.96 11 960.77.
Why should I always book withyou directly?
For these reasons:
1. Because we will always have the best rate.
2. Because you can choose the exact room size and room design only directly with us.
3. Because only direct bookers will get a free iPad for the length of their stay, fully loaded with apps, music and movies.
4. Because only this way we can arrange your stay perfectly prior to your arrival.
What is the cancellation policy?
- prior to 60 days of arrival are free of charge, the deposit of 30% will be refunded
- prior to 30 days of arrival wil either be charged with 30% of the total cost of stay or the deposit of 30% will not be refunded
- within 30 days of arrival will be charged 60% of the total cost of stay
- within 14 days of arrival will be charged 80% of the total cost of stay
Cancellations must be made in written by email firstname.lastname@example.org or fax +43.1.96 11 960.44.
Are there direct flights?
Direct flights are out of Rome, Frankfurt/Main, Paris and London Heathrow. Alternative flights with a stop in Dubai are available from almost all major airports. Average flight time 10 - 14 hours.
Are flights included in the price?
Flights are not included in the price, but we are happy to assist you with the booking.
Which vaccinations are required?
Please inform yourself in time (at least 1 month before arrival) of any required vaccination. According to travel information vaccinations are not necessarily needed. Recommended standard vaccinations are hepatitis A and B, diphtheria, tetanus, polio, typhoid, Japanese encephalitis.
Do I need a visa?
Please check the visa requirements prior to arrival. Information can be found at the website of the Office for Foreign Affairs in Sri Lanka: www.eta.gov.lk/slvisa.
How to get from the airport to the hotel?
We will gladly arrange a personal pick up. Info - transfer.
How long is the trip from the airport to the hotel?
Depending on the traffic situation driving time is estimated between 2 and 3 hours. See a map of Sri Lanka here.
Is there a laundry service?
We will gladly take care of your laundry on site.
Can you change money at the hotel?
Currency exchange is available at the front desk.
Tip: always keep a few euros or dollars ready, many tourist attractions only accept foreign currencies.
Is there a breakfast-only option?
All our prices are including half board with breakfast and dinner. If, however, you intend to have dinner somewhere else on one day, we will refund you the price for half board for this one evening. Let us know the day before and € 20.- p. person will be refunded.
What is the nature of the beach?
The site has its own sandy beach. Sri Lanka is known for its beauftiful waves and pure clean waters. However, due to waves and distinct tides, our beach is not recommended for non-swimmers.
When can I check in?
Our check in time starts at 3pm. Your room might be available earlier. In case of an early arrival you can leave your luggage with us and of course start your relaxing holiday right away.
Till when do I have to leave the room on day of departure?
We kindly ask you to leave the room on departure until 12am. A late checkout is subject to availability, but cannot be guaranteed. A luggage storage room and space to freshen up are available, so you can also enjoy the last day of your stay.
What does Ocean View mean?
You will see the Indian Ocean either from your room or your terrace. Rooms without ocean view will face a beautiful lush and green garden.
Are there connecting rooms?
For families we recommend our suite (4 persons) or grand villa (6 persons) or 2 rooms situated right next to each other.
What size are the children and extra beds?
For small children, cots can be provided. For children up to 12 years extra beds can be provided. Attention: extra beds have a length of max. 150 cm! Children rates for stay in parent's room: 0-2y: € 20.- / 3-5y: € 30.- / 6-12y: € 50.- / 13+: € 65.-
Do you have babysitting services or childcare?
We have our own kindergarden on site. Kids of our staff members can play along with your own kids. Baby-Sitting available upon request.
What about internet?
On site there is free Wi-Fi. We also offer free iPads for the length at your stay.
What about medical care?
As part of our Ayurveda Clinic, we can support you with Ayurvedic treatments. Our doctors (trained in Ayurvedic and Western medicine) are gladly available with help and advice.
The Bathigama District Hospital is just 850 meters away.
However, the medical care in rural areas is not comparable with European standards. For more severe injuries and diseases, there is good supply in Colombo. Please inform yourself prior to arrival about travel and medical insurance.
Do you also provide lactose and gluten -free meals?
We are happy to serve your nutritional needs. Please let us know about any special diet in advance.
Is there drinking water?
The tap water is not suitable for drinking. However, we provide free bottled drinking water.
Can Ayurveda treatments be booked on site?
All Ayurvedic treatments are also bookable on site (subject to availability).
What sports are offered?
There is a tennis court and water sports equipment. Yoga classes are offered as well. Kitesurfing can be learned at nearby schools.
Are there any sports equipment on site?
All equipment is available for free on site. For example: tennis rackets, body boards, bycicles, boccia, etc...
What about the security in the country?
Generally, Sri Lanka is a safe travel destination. The civil war, which took place in the north of the island ended in 2009.
Which attractions can be found nearby?
Sri Lanka is rich in attractions and cultural diversity. More information can be found here.
Which types of mobility are available in Sri Lanka?
We recommend to use a cab or a private driver. Generally there is also a train system, and a pretty good bus network is available. The Tuck Tuck, as it is well known also from other Asian countries, is also found in Sri Lanka. Just do not let yourself be cheated in the price negotiation.
Is Sri Lanka also suitable for a family vacation?
The UTMT offers a great deal for families. In Sri Lanka, there is plenty to explore and experience for the whole family. As a developing country with good security conditions there is no need to worry.
What is the currency in Sri Lanka?
Sri Lanka Rupee (LKR). You can find exchange rates at www.oanda.com
What is check out time?
We kindly ask you to leave your room until 12am. Late check/out can be granted upon availability. A storage room, lockers and changing rooms are at your disposal, in order to make use of the resort until the last minute of your stay.